Be respectful
Treat passengers, drivers and support teams with dignity. Harassment, threats, hate, intimidation and unwanted sexual conduct are not acceptable.
Be accurate
Use your own account, provide truthful ride, KYC and vehicle information and do not manipulate seats, bookings, promos, Family progress, ratings or payments.
Protect privacy
Use booking communication only for legitimate trip needs. Do not publish another user’s phone number, location, documents, chats or personal information without authorization.
Keep rides safe
Drivers must follow traffic law, drive responsibly and use eligible vehicles. Passengers should use designated pickup/drop locations and avoid behavior that creates unsafe distractions.
Report responsibly
Use support, abuse-reporting and SOS tools honestly. False reports or misuse of safety channels may be investigated.
Review process
Automated systems may surface risk signals, but serious account restrictions are intended to involve authorized human review.