Answers for a clearer YAVA journey.
Find quick information about bookings, seat protection, driver eligibility, cancellations, Family progress, AI review and account controls.
Before and during your journey.
Does a driver approve every normal booking?
No. A successfully paid or confirmed normal booking is confirmed automatically and the driver receives an informational notification. Accept or Reject is reserved for backup replacement offers.
How does YAVA protect the last available seat?
The backend performs final seat checks and seat allocation inside a database transaction with row-level locking. This protects against two users successfully taking the same final seat.
How are suitable rides ranked?
Matching can consider pickup, destination, date and time, available seats and route compatibility. Deterministic scoring remains the reliable baseline and optional AI can enhance ranking where configured.
What information should I check before travelling?
Review the confirmed route, pickup details, driver and vehicle information, booking status and any operational notices shown for your trip.
When plans change or something needs attention.
What happens if my driver cancels?
YAVA can start a replacement workflow to find eligible alternatives. If a valid replacement is not completed, the applicable cancellation and refund resolution is used.
Can AI suspend my account automatically?
No. Risk detection may flag suspicious activity for human review. Serious punitive actions require an authorized Admin decision rather than an AI label alone.
Does YAVA provide emergency-service dispatch?
YAVA can record and escalate SOS context according to configured operations, but the platform does not guarantee direct police, ambulance or emergency-service dispatch. In an immediate emergency, contact the appropriate local emergency service when safe to do so.
Can I contact another user outside a booking?
Communication is intended to be booking-scoped and available only at appropriate ride stages rather than exposing personal contact details publicly.
Progress, rewards and account control.
How do Family rides count?
Only eligible completed bookings count, once per booking. Cancelled, rejected, no-show or otherwise ineligible trips do not increase Family progress.
Can Family reward targets change later?
Yes. The architecture is designed so ride targets and future reward rules can be controlled through the backend or Admin settings instead of requiring a new mobile app release for every rule change.
How can I delete my account?
Use the Delete Account option available through the supported account-deletion flow. The request requires ownership verification before processing.
Where can I ask a question that is not listed here?
Use the Contact Us page to submit a support or business enquiry through the official YAVA channel.
Tell us what you need and include the right context.
For ride or booking support, include the relevant booking reference when available. Never send passwords, OTPs or complete payment-card details.